Contractual Relationship

The prices of products on the Etre Beau Medical Aesthetics Clinic website are inclusive of taxes and offered for sale to you at the displayed prices. There is currently no charge for postage and packing to the UK and Channel Islands.

After placing an order, you will receive an automatic e-mail from Etre Beau Medical Aesthetics Clinic confirming that we have received your order. This is not an acceptance of your order as our Etre Beau Medical Aesthetics team will need to review the items ordered before we can dispatch them. No prescription items can be bought directly from the website, all prescription-only items need to be purchased in clinic after a full consultation is undertaken.  Please note that our Medical Aesthetics team reserve the right to decline to fulfil your order if it is deemed that the products ordered are unsuitable. Where possible, the Medical Aesthetics team will suggest alternative products that may be more appropriate for you to use and for you to achieve your desired outcome. If this is the case, and you wish to change your order, we will alter your order accordingly and either credit or debit you for the difference. You will be sent an email confirming the change to your revised order details and you will be dispatched the products.

We contract to fulfil your order and deliver the goods to the delivery address given when you placed the order. For orders to the UK and Channel Islands, we use Royal Mail Recorded delivery, in most cases, orders are delivered within 1 to 5 working days following dispatch. In some cases, delivery may take longer, and you will need to allow up to 14 days for receipt of your order.

Please note that you must sign for your order upon receipt. This is a contractual obligation on your part and is confirmation that the goods have been delivered to the addressee. As such, signed receipt of delivery must be made by the addressee.


Prices, Payment & Delivery

The price payable for the goods is the price indicated on the website. Payment will be taken prior to dispatching the goods.

You must provide a valid billing address that matches the address to which your debit or credit card is registered. Failure to do so may result in the transaction being rejected by the payment provider. If an invalid address is provided, Etre Beau may ask you to provide supporting documentation as proof of billing address, such as, a debit or credit card statement or a utility bill.

Goods will be delivered to the address provided at the time of ordering. Delivery is free to the UK and Channel Islands.

All orders are sent using a recorded delivery service and must be signed for upon receipt by the addressee. If the addressee is not present at the time of delivery, the order may be held at a local mail centre for collection or re-delivery. It is your responsibility to arrange for collection or re-delivery of the item. Failure to do so will result in the item being returned to the Etre Beau Medical Aesthetics Team. If an item is returned, Etre Beau Medical Aesthetics Clinic will contact you to arrange re-delivery to the same or an alternative address. Etre Beau Medical Aesthetics Clinic reserve the right to charge you for postage costs for any re-delivery of items.

Delivery of items is done using a third party, so Etre Beau Medical Aesthetics Clinic cannot guarantee delivery by a certain date. Most orders are delivered within 1-5 working days, however, you must allow up to 14 working days for delivery before Etre Beau Medical Aesthetics Clinic will re-send an order.

Orders containing prescription-only items, will only be dispatched once a face to face consultation has been undertaken at an Etre Beau Medical Aesthetics Clinic.

You agree to us acting as your agent in the delivery of the goods. The point of purchase is Etre Beau Medical Aesthetics Clinic’s, and you implicitly agree that the subsequent importation of all medicines is by yourself and for your own personal use.

Etre Beau reserves the right to cancel any orders received at any time prior to dispatch of the goods. If Etre Beau does cancel an order your card will automatically be refunded.

All products and packaging, where applicable, will be compliant with EU regulations. This will mean that in some instances the packaging and product will vary slightly from the products supplied in the US. The main difference with be a ‘Parabens free’ policy as a result of a change in the EU legislations in respect of certain chemicals. The products have been demonstrated to produce the same the therapeutic effects and we guarantee that all Obagi products will be sourced from the Obagi manufacturer with a traceable audit trail to ensure you receive genuine fully clinically tested products.

We regret that we cannot take back or refund products once opened. Whilst we try to ensure all non-prescription products have an expiry date beyond 6 months from the expiry date, we are unable to replace or refund ‘out of date products’ which have been delivered to you longer than 3 calendar months from the date of expiry. In the case of faulty products, please return the products so we may contact the manufacturer and assist you with a replacement and refund as appropriate. Please note that prescription products are dispensed by an independent pharmacy and are subject to pharmacy law.

Refused and undeliverable orders – All undeliverable packages due to incorrect name or address, or not present, failure to collect, will be refunded minus any delivery costs has incurred in sending the order out to you.

If an order has not been collected in the allocated time and you wish for it to be re-sent, we reserve the right to charge any additional postal costs.